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Poor Tech and Poor Service

Big tech corporations continues to FALTER in incomprehensible fashion like I've never seen in my decades of being online. Since 2020, everything online has been SO broken but no one says anything anymore...


People have come to accept that a certain level of broken technology is normal. That not being able to contact or resolve an issue with a tech company is just life.


No.... This should not be okay.


If you hire a roofer and they leave a hole in your roof, do you talk to a chat bot?


Do you submit a support ticket and hope that in 2 weeks they *might* reply to you meanwhile, rain is falling on your head?


Would you also be okay with them finally responding but they respond to you about your tile floor instead of your roof and further... they tell you how to mop your floor and that obviously you are doing it wrong or you wouldn't have a wet floor.


Nothing close to what you wrote about - the HOLE in your ROOF.


Would you be okay without an email, phone number or way to reach a manager?

If no, then don't be complacent about tech vendors, software, web development, email, security, operating systems, search engines, devices having no customer service. Hold them to a level of competence like you do every other business...


Stop being okay with BROKEN TECH and no communication. Expect better, demand better.


You are not a wallet that exists only to pay them while they hide behind walls of non-communication, chat *bots*, no-reply email addresses, no contact forms, no telephone numbers and terrible customer service or tech support that sends nonsense canned unhelpful replies.


You should be important as their client, without you and the hundreds or millions like you, they are NOTHING.


#customerexperience #customerservice #techsupport #smallbusiness #business #technology

TNW Creations is a Web Development & Media Publishing Agency in Austin, Texas. Web Development, cyber security, web design, clean energy web host, Advanced SEO, Digital Marketing and more since 1995.

I've been programming, designing, writing and publishing professionally online since 1995. I've worn many hats throughout my life, but the common core of my career has always been media. Besides the portfolio you see on TNW Creations, my internet presence has been substantial for over 2 decades. In 1995, while still in college, I founded TNW Creations and became part of the grassroots development for teaching the Lakhota language online. By 2004, my bilingual work was listed on many sites, including National Geographic , Encarta and Touchstone Pictures Hidalgo. When I'm not developing and writing, you'll find me managing MagicStoryLand.Com, creating kid-friendly game & video content, investigating and initating hostile website takedowns, posting salty articles about cyber threats, moderating UnifyLife.Org and enjoying my  community, church & family.